Shipping and Return Policy

At Carmath Auto Spares, we strive to deliver your automotive spare parts quickly and efficiently across Kenya. Below are our shipping rates and timelines:

Shipping Rates:

• Nairobi CBD: Ksh 500
• Outside CBD (Within Nairobi County): Ksh 1,300
• Other Counties (Outside Nairobi): Ksh 3,000

Delivery Timelines:

• Same-Day Delivery – Available within Nairobi CBD and Nairobi County for orders placed before 2:00 PM.
• Next-Day Delivery – Orders placed after 2:00 PM may be delivered the next day within Nairobi County.
• 1-3 Days Delivery – For orders outside Nairobi County, delivery will take between 1 to 3 days, depending on the destination.

We work with reliable couriers to ensure your parts arrive safely and on time. Once your order is dispatched, you will receive tracking details for easy monitoring.

Return Policy

At Carmath Auto Spares, we are committed to providing high-quality automotive parts. However, we accept returns only for defective products under the following conditions:

Return Conditions:

• The item must be defective or faulty upon delivery.
• Returns must be initiated within 7 days from the date of delivery.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.
• Customers must notify us via call or text to 0705898908 before returning any product.

Return Process:

1. Contact our support team at 0705898908 with your order details and issue description.
2. Once approved, please return the item to our store or via courier at the provided return address.
3. Upon receiving and inspecting the returned product, we will process a replacement or refund, depending on availability.

Non-Returnable Items:

• Products damaged due to misuse or mishandling.
• Electrical or electronic parts once installed.
• Items returned after 7 days from delivery.

For further assistance, feel free to reach out to us at 0705898908.

Thank you for shopping with Carmath Auto Spares Kenya– Your trusted source for Japanese car spare parts in Kenya! See our Products here https://carmathautospares.com/shop/